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Arrivals, beautifully prepared
See who is arriving today and next. Keep stay dates, meal plans, room assignments, and membership details ready before the welcome.
Explore in demoTHE PERSONAL SIDE OF HOTEL MANAGEMENT
Every guest.
Every detail.
A little more personal.
Great hospitality is in the things you remember. Bring your guests, their stays, and your team’s daily rhythm into one thoughtful workspace.
Private by designMade for hotel teams
THOUGHTFUL CARE, FROM THE FIRST HELLO.
TODAY’S ARRIVAL
AM
More than a room number.
Alex & Jamie Morgan
ROOM 204 4-NIGHT STAYAnniversary getawayPrefers a lagoon view
Ready for a warm welcome
A moment worth remembering.
Sunset celebration · EPIC pending
ONE CONNECTED GUEST JOURNEY
Arrive Settle in Make memories Leave well
LESS SEARCHING. MORE KNOWING.
A calm place for
a busy hotel day.
An arrival list here. A room move there. A celebration someone almost forgot. Personal Insider brings the day’s moving parts together, so your team can focus on the person behind the stay.
MEET YOUR DAILY INSIDER
The whole day.
Already in view.
Know who’s coming, who’s staying, and what needs a personal touch.
Explore the preview belowYOUR DAILY INSIDERInteractive preview · sample data
GUEST RELATIONS
A good day starts here.
Arrivals03
In-house03
Room moves02
Departures02
Your morning, at a glance
The Morgans arrive for their anniversary. Their lagoon-view move is confirmed for 14:00.
Illustrative AI briefingOne guest. Every detail.Try the tabs ↑
FICTIONAL GUESTS. REAL WORKFLOWS.
Switch views, search a guest, and open a profile.
Explore the full dashboardFROM WELCOME TO FAREWELL
All the details.
One place to care.
A complete guest-relations toolkit, designed around the work your hotel team does every day.
02
A fuller picture of every guest
One profile for preferences, travel agents, Marriott membership, feedback, cashier details, and stay notes. Search and filter when you need an answer.
Explore in demo03
An in-house view that stays clear
Follow current stays, check guests in, and keep the right room and guest details close throughout their visit.
Explore in demo04
Room moves without loose ends
Plan dates and times, follow move statuses, and keep a room-change history connected to the original guest.
Explore in demo05
A considered departure
Organize checkout times, see tomorrow’s departures, and check out or cancel a stay while preserving its history.
Explore in demo06
Make the little moments matter
Track birthdays, anniversaries, honeymoons, and other celebrations. Follow EPIC moments from pending to done.
Explore in demo07
Important details, brought forward
Keep guest alerts visible in their profile. Add and edit important notes so the next conversation starts with the right context.
Explore in demo08
BNF schedules, close at hand
Review PDF schedules, check extracted details, and return to the original document and page previews from one dedicated view.
Explore in demo09
A private place to think
Write, search, edit, archive, and restore your own notes. Active notes can help inform your personal AI overview.
Explore in demo10
Past stays, still remembered
Return to archived guest details and room histories. Restore manually archived records when you need them again.
Explore in demo11
Know the island’s rhythm
Keep local time, tide information, sunrise, and sunset in view, with an island location your team can configure.
Explore in demo12
Your workspace, wherever you are
Use the responsive app on desktop or phone, and add it to your home screen. Guest records load securely online.
Explore in demoA LITTLE HELP FROM INSIDER
Start with clarity.
Stay in the moment.
Your daily AI briefing brings relevant details forward. Ask Insider helps you find answers, with links back to the guest records and schedules behind them.
- A daily overview of what needs attention
- Questions answered with source links
- Read-only assistance that respects team roles
Ask InsiderA little context goes a long way.
What should I know about today’s arrivals?
The Morgans are arriving for their anniversary. They prefer a lagoon view, and their room move is confirmed for 14:00.
Guest profile Room moveAnswers with context. Care with confidence.
Illustrative conversation · sample dataA DAY, A LITTLE MORE CONNECTED
See the care
behind the details.
From scattered guest details to a connected day: see the problem, meet the workspace, and follow the actual app through a thoughtful guest journey.
75 seconds · problem to product walkthroughONE TEAM. THE RIGHT CONTEXT.
Everyone connected.
Thoughtfully protected.
Different responsibilities need different views. Give each teammate the access that fits their role.
Guest Relations
The details to deliver thoughtful care.
Create and edit guest records, prepare arrivals, coordinate moves, manage schedules, and follow celebrations through the stay.
- Guest profiles & important alerts
- Arrivals, stays & departures
- Room moves & BNF schedules
DESK TO DOORSTEP
Hospitality moves.
Your insider does, too.
At reception, between rooms, or on the way to a welcome. Your workspace is designed to feel at home on your phone, tablet, and desktop.
Add it to your home screen for easy access.
Guest details stay out of the offline cache.
Take your insider with you A FEW THINGS TO KNOW
Good questions.
Clear answers.
A little clarity before you step inside.
Who is Personal Insider for?
Hotel guest-relations teams, managers, administrators, and butlers who need a shared view of guests and daily stay operations. The current workspace is tailored to an island-hotel workflow.
What can I try in the demo?
Choose Try the demo to explore the full dashboard without logging in. Search fictional guests, open profiles, plan room moves, edit sample notes, view a sample dining PDF, and try prepared AI replies. Changes stay in this browser session and reset on reload. No real hotel records are read or updated.
How do the AI features help?
A daily briefing summarizes relevant operational details. Ask Insider answers questions about arrivals, departures, guests, room moves, and BNF schedules with links to source records. AI is read-only, depends on workspace configuration, and answers should be checked before acting.
Can the whole team see the same information?
Access depends on role. Admin and Guest Relations can edit guest data. Managers have read-only access. Butlers receive a reduced view of room and stay details. Personal notes are private to their owner.
Does it work on a phone or offline?
The app adapts to phones and can be added to your home screen. An internet connection is required to load and save guest records; guest information is not kept in the offline app cache.
How do I access my hotel’s workspace?
Choose Open workspace or Sign in. Existing teammates can sign in with their account; new teammates can follow their invitation link or the account setup available in the workspace.
EVERY STAY, PERSONALLY CARED FOR
Make room for
more personal hospitality.
The details are connected. The welcome is yours.